Guam News - Community Events

Thursday, May 10th (9:00am-11:30am): "How to Handle Customer Complaints NOW and Gain Customer’s Trust "

Presented by Guest speaker: Toshie Ito
Fee:$30 per person
Location: UOG Guam SBDC Room #148 Leon Guerrero SBPA Building
SYNOPSIS:Your company’s frontline employees have the most frequent & direct contact with customers. Employees must be empowered & properly trained to activate their Emotional Intelligence (EQ) - that is to act as your company’s eyes & ears to detect the source of customer turnoffs, predict and prevent customer loss, and effectuate their behavior to encourage customer loyalty. This program is designed to reduce dissatisfaction behavior that may result in a loss of customers and reputation. Learn how to adopt a mindset to welcome and look at customer complaints as great opportunities to improve your product, procedure, policy, service, communication and business reputation. Through effective communication skills, proper handling of complaints, and sincere and prompt actions, you and your employees will win customer loyalty and trust.


Friday, May 11th (8:30am-11:00am): "How to Write a Business Plan "

Presented by Guam SBDC
Fee:$20 per person
Location: UOG Guam SBDC Room #148 Leon Guerrero SBPA Building
SYNOPSIS: This seminar will cover all of the elements to be included in a business plan, & explain with examples what is required in each section. The focus of the seminar will be the three M’s – Money, Management & Marketing. Participants will also be provided with a sample business plan, sources of industry research information, and introduced to online business planning tools that are accessible at any time through an internet-enabled PC.

Thursday, May 17th (8:30am-11:00am)": "Sales Growth Through Exporting "

Presented by Guest speaker: Jerry Crawford
Sponsored by: Guam SBDC & GEDA

Fee:$20 per person
Location: UOG Guam SBDC Room #148 Leon Guerrero SBPA Building
SYNOPSIS: This seminar will cover various ways to make money in exporting, why you need a firm plan to make flexible decisions, Las Vegas style gambling for profits in foreign countries, is it what you know – who you know – or a no-no to go global – the hard decisions, how to find a niche and exploit it.

TO REGISTER: Call the Guam SBDC at 735-2590 or email Laurine Sablan at laurine@pacificsbdc.com. Cash, check (payable to University of Guam) & major credit cards (AMEX, Visa, Mastercard, Diners Club & JCB) accepted.